Padma Stores – Since 1965
At Padma Stores, we take pride in offering carefully curated sarees and ethnic wear. Every product undergoes quality checks before dispatch. Please read our refund and return policy carefully before making a purchase.
Overview
At Padma Stores, we do not offer returns or refunds as a general policy. However, we stand firmly behind the quality of our products. If an item is found to have a genuine manufacturing defect or an error has occurred on our part, we take the matter seriously and will work promptly to provide a fair resolution.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and inform within 12 hours of receiving the product.
cash on delivery (COD)
An additional fee applies to Cash on Delivery (COD) orders. As per courier regulations, COD shipments cannot be opened or unpacked before payment is made.
At Padma Stores, customer trust is paramount. In the unlikely event that you receive a defective item or an incorrect product due to an error on our part, we will arrange a replacement, subject to the product being unused and returned with all original tags and packaging intact.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 working days.
Sale items
Only regular priced items may be refunded. Sale items cannot be returned or refunded.
Exchanges
We only replace items if they are defective or damaged.
Shipping returns
To return your product, we will initiate a return pick-up of the product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.